WHERE DO I GET A CLAIM NUMBER?
Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, we will do the rest.
IF MY VEHICLE'S FRAME IS DAMAGED IS IT A TOTAL LOSS?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it’s determined that the frame section is bent beyond repair, that section can simply be replaced.
CAN YOU MATCH THE PAINT COLOR?
Our modern factory finishes incorporate multiple layers of highly specialized top-quality water based dupont paints. We have made a major investment in the finest paint system available and constantly upgrade its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process. We Are All Green...
CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
Yes. Just let us know what other work you would like done so that he or she can make the necessary arrangements.
HOW LONG WILL THE REPAIRS TAKE?
We can give you an initial target date of completion. This is only a target date not a definite date. Estimates are written on visual inspection and vehicles are very intricate under the surface and require intense inspection after tear down. Once tear down is completed and availability of parts are researched, the target date will be updated.
HOW CAN I GET A RENTAL CAR?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
HOW WILL I KNOW WHEN MY CAR IS DONE?
You will be notified when your vehicle is ready to be picked up. Feel free to call or email us during the repair process if you have questions or concerns.
IS THERE A WARRANTY ON THE REPAIRS TO MY VEHICLE?
Yes. We guarantee all repairs of workmanship to your vehicle. Parts and paint are subject to manufacturers’ limited warranties.
DO I HAVE TO PAY A DEDUCTIBLE?
The amount of deductible that you will be responsible for is determined by your insurance policy. Insurance companies determine fault by your account of the accident when you make the claim and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
WHO DO I PAY MY DEDUCTIBLE TO?
It will be your responsibility to pay us when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with only cash or check.
WHAT ARE BETTERMENT CHARGES?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are prorated based on actual miles on your vehicle.
CAN I WASH MY CAR?
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